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Below you will find some helpful answers to questions we are often asked. If you can't find what you're looking for or need help with making an order, please contact Donna Gardner on 01865 401800 or by email.

1.      What is a Purchase Order (PO) number?
A purchase order number is issued from your finance department that shows us that you have authorisation to purchase training and resources from us. Please make sure to get one before placing an order as it is required. 


2.     Can I pay by credit card if we don’t use PO numbers?
Yes, payment can be made using a credit card by ordering through the “Parents” shop (payment is taken online) or entering “Pay with Credit Card” into the PO Number field when entering your details. Once your order is submitted we will contact you to arrange payment over the phone.


3.     How to pay using my Family Links NP voucher? 
Please enter the NP voucher number into the PO Number field when entering your details. We will offset the balance of the voucher on your invoice.


4.     Has my order gone through?
After submitting your order, you will be sent an order confirmation email. If you do not receive one, please contact us as your order may not have gone through.


5.     When will I receive my order?
Orders are sent out within 3 weeks of us receiving your order. Contact us to get an accurate estimate of delivery date.


6.     Do I need to give the ‘PGLs recognition number’, where can I find this if I don’t know it?
A recognition number is given to all PGL practitioners when they complete the training and is required to order resources at a reduced rate. They can find this number on their Recognition Letter but if they cannot locate it, they should contact us to obtain their number.


7.      I need a replacement group facilitator handbook and can’t see it in the shop, how do I order one?
The group facilitator handbooks are protected resources so are not available to purchase through the online shop. Orders for replacements are handled on a case-by-case basis so please contact us if you need to order one. 

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